Terms and Conditions for Man With Van Gantshill

These Terms and Conditions set out the basis on which Man With Van Gantshill provides moving, transport, clearance and related vehicle-and-labour services to customers in the United Kingdom. By making a booking, requesting a quotation, or allowing the service to begin, the customer agrees to be bound by these terms. They are designed to create a clear, fair and practical agreement for both parties, covering the booking process, payments, cancellations, liability, waste handling and the legal framework that applies to our services.

In these terms, “we”, “us” and “our” refer to the service provider operating under the name Man With Van Gantshill. “You” and “your” refer to the customer, hirer, or any person acting on behalf of the customer. A booking means any confirmed arrangement for transport, removal, delivery, collection, clearance, loading, unloading, or similar work. A quotation is an estimate based on the information available at the time and may be adjusted if the job details change.

These terms should be read alongside any written quotation, booking confirmation, or service description provided at the time of reservation. If there is any inconsistency, the specific written booking details will take priority over these general terms, unless doing so would conflict with applicable law.

1. Booking Process

A booking is usually made after the customer provides accurate information about the items, collection and delivery locations, access conditions, floor levels, parking arrangements, time requirements, and any special handling needs. We rely on the information supplied by the customer to assess vehicle size, labour requirements, time allocation, and any additional equipment needed. If the information changes after the quotation is issued, we may revise the price, the schedule, or both.

A booking is only confirmed once we have accepted the request and, where required, received any deposit or advance payment. Confirmation may be given verbally, by message, by email, or through another written method. Until confirmation is issued, any quotation should be treated as indicative only. We reserve the right to refuse or decline a booking for operational, safety, legal, or capacity reasons.

It is your responsibility to ensure that the date, time, addresses, access details, and service scope are correct. You must also make sure that there is a suitable person present at the collection and delivery points to authorise the work, check items, and deal with any decisions that may be needed during the service. If nobody is available, we may need to reschedule, leave items unattended at your risk, or charge for waiting time, depending on the circumstances.

2. Service Scope and Customer Responsibilities

Our services may include carrying, lifting, loading, unloading, transportation, assembly-related handling, item placement, and related logistical support. The exact scope depends on the agreed booking. We do not automatically provide packing materials, dismantling services, specialist cleaning, or property repairs unless these have been expressly agreed in writing. Where the job involves fragile, valuable, heavy, or awkward items, you must tell us in advance so that we can assess suitability and take reasonable precautions.

You are responsible for ensuring that all items handed to us are lawful to move and are correctly described. You must not include prohibited, dangerous, contaminated, illegal, or undisclosed hazardous items in the load. You should also remove or secure loose personal belongings, check drawers and cabinets, and confirm that nothing is left behind unintentionally. We are not liable for items that remain in furniture, boxes, or vehicles unless we have specifically agreed to check or inventory them.

You must ensure reasonable access to the premises, including parking permissions where necessary, sufficient entry space, and clear directions. If access is restricted, unsafe, or significantly different from what was described, we may adjust the service, use an alternative method, request further labour, or suspend the job until it is safe to continue. Delays caused by inaccurate information or poor access may lead to extra charges.

3. Payments, Pricing and Charges

The price may be based on an hourly rate, fixed quote, minimum charge, or a combination of these methods. Any price stated before the job begins is based on the information provided and on the expected duration, labour and vehicle use. Unless clearly stated otherwise, prices are exclusive of any additional costs caused by waiting time, extra labour, additional mileage, parking charges, congestion charges, tolls, disposal fees, or changes requested by the customer after booking.

Payment is due in the manner and by the time agreed at booking. We may require full payment in advance, a deposit, or payment on completion. If payment is not made when due, we may withhold further services, retain goods only where lawful and permitted, or refer the matter for recovery. Any administrative, bank, or recovery costs reasonably incurred because of non-payment may be added to the outstanding amount.

Where the customer requests an extension of time, additional stops, or extra loading after the service has started, we reserve the right to charge for the additional work at our current rate or another rate notified to the customer. Any estimate of duration is given in good faith but is not guaranteed, as traffic, waiting times, weather, site conditions, and item complexity can affect completion time.

4. Cancellations, Amendments and Delays

If you need to cancel or change a booking, you should notify us as soon as possible. Cancellations made with reasonable notice may be accepted without charge or with a reduced charge, depending on any costs already incurred or work already reserved for your job. Where a cancellation occurs at short notice, after vehicles, staff, or equipment have been allocated, we may charge a cancellation fee that reflects our loss and preparation costs.

If you are not available at the agreed time, if access is denied, or if the service cannot proceed because the premises are unsafe or the information supplied was materially inaccurate, we may treat the booking as cancelled by the customer and apply an appropriate charge. In some cases, we may offer a revised appointment, but this is at our discretion and subject to availability.

We may need to amend or delay a booking due to adverse weather, vehicle breakdown, road closures, traffic disruption, staff illness, safety concerns, or circumstances beyond our reasonable control. Where possible, we will notify you of any significant delay and arrange a revised time or date. We are not liable for losses arising from delays caused by events outside our control, provided we have acted reasonably.

5. Liability and Property Care

We will take reasonable care when handling your goods and property, but our liability is limited in accordance with these terms and applicable law. You are responsible for informing us about items that are fragile, high-value, antique, sentimental, or otherwise at risk. If such items are not declared in advance, we may not accept liability for damage arising from their special nature or from packaging that was unsuitable for transport.

We are not responsible for ordinary wear, tear, minor scuffs, or cosmetic marks that occur during the normal course of lifting, loading, transporting or unloading, provided that reasonable care was taken. We are also not liable for damage caused by insecure packing, defective furniture, hidden weaknesses, overloading, or prior damage. If you ask us to move an item through a route that is tight, difficult or not recommended, you accept the risk that additional care may still not prevent damage.

Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Any claim for loss or damage should be raised promptly and supported by reasonable evidence. We may inspect the item or circumstances before accepting responsibility or offering a remedy.

6. Waste, Clearance and Disposal Regulations

Where our service includes clearance, disposal, or the removal of unwanted items, both parties must comply with UK waste rules. We will only transport and dispose of waste in a lawful manner and may refuse to handle any item that appears to be hazardous, contaminated, prohibited, or improperly described. The customer must disclose whether items contain chemicals, oils, fuels, sharps, batteries, asbestos, electrical risks, or other regulated materials.

Unless we have agreed in writing to act as the waste carrier and dispose of items on your behalf, you remain responsible for ensuring that waste is presented lawfully and that you have the right to dispose of it. If we accept waste for removal, you authorise us to transport it to a permitted facility, reuse scheme, recycling stream, or other lawful destination as appropriate. We may ask for confirmation of item ownership or disposal authority before removing goods.

You must not ask us to dispose of items in a way that would breach environmental law, local authority requirements, or duty-of-care obligations. We reserve the right to segregate, decline, or return items if we believe that handling them would be unlawful or unsafe. Any additional costs arising from special disposal, contamination, documentation, or legal compliance may be charged to the customer. The customer remains responsible for fines, penalties, or claims arising from undisclosed waste issues caused by their instructions or omissions.

7. Insurance, Claims and Exclusions

We may maintain appropriate insurance cover for our business activities, but insurance does not alter the limits of liability set out in these terms. Customers are encouraged to arrange their own insurance for goods in transit where they consider the value or risk to be significant. Any statement about cover should be checked against the actual policy terms rather than assumed.

We are not liable for indirect or consequential losses, including loss of profit, missed appointments, business interruption, or loss of opportunity, except where such exclusion is prohibited by law. Our total liability for any claim arising from a booking will be limited to the amount paid or payable for the specific service giving rise to the claim, unless the law requires a higher limit. This limit applies to all claims in contract, tort, negligence, and otherwise to the extent permitted.

If damage, loss or shortage is alleged, you must notify us as soon as reasonably possible and in any event within a reasonable period after completion of the service. Failure to do so may affect our ability to investigate and may reduce or extinguish any remedy that might otherwise be available.

8. Conduct, Safety and Refusal of Service

We may refuse to begin or continue a job if, in our reasonable opinion, the work is unsafe, unlawful, abusive, or materially different from what was agreed. This includes situations involving aggression, threats, intoxication, unsafe access, poor lighting, obstructed routes, overloaded boxes, or items that exceed safe handling limits. Our team may also refuse to move items that could damage property if there is no reasonable way to proceed safely.

You must ensure that children, pets, and bystanders are kept clear of work areas where practicable. You must also ensure that any relevant permissions, permits, building access requirements, or management approvals are in place before the scheduled service. If we are delayed or prevented from working because those arrangements are missing, the resulting time and expense may be charged to you.

We expect respectful conduct from all parties. Abusive language, harassment, discrimination, or interference with safe working practices may result in immediate termination of the service without refund for work already completed or time already reserved, subject always to applicable law.

9. Governing Law and General Provisions

These terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory law provides otherwise. If you are a consumer, you may also benefit from rights that cannot be waived by agreement.

If any part of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. No failure or delay by us in exercising any right will operate as a waiver of that right. Any waiver must be confirmed in writing to be effective.

These terms represent the full understanding between the parties concerning the service and supersede prior discussions to the extent permitted by law. By booking Man With Van Gantshill, you confirm that you have read, understood, and agreed to these service terms and conditions and accept that they apply to all relevant work undertaken for you.