Man with Van Gants Hill Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Gants Hill provides removal, transport and related services within our usual service areas. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Agreement means the contract between you and Man with Van Gants Hill for the provision of services, incorporating these Terms and Conditions and any written quotation or booking confirmation provided by us.
We, us, our means Man with Van Gants Hill as the provider of removal and man and van services.
You, your means the customer, being the person, firm or company booking or using our services.
Services means any transport, removal, loading, unloading, packing, storage or related services we agree to provide to you.
Goods means the items, furniture, personal effects or other property which are the subject of the services.
Scope of Services
We provide man and van services, including residential and small business moves, local collections and deliveries, and related transport work. The specific scope of services for your booking will be set out in our quotation or booking confirmation. We do not provide specialist removal services for items requiring dedicated lifting equipment, export packing, high value fine art handling, or other technical services unless expressly agreed in writing.
Booking Process
All bookings must be made directly with Man with Van Gants Hill. You may request a quotation by providing accurate information about the collection and delivery addresses, access conditions, parking arrangements, number and type of items, and any special requirements. Quotations are based on the information you supply and on our standard service description.
Your booking is only confirmed when we have accepted your request and you have accepted our quotation or agreed rate. We reserve the right to refuse any booking at our discretion. Any changes to your booking, including changes to dates, times, addresses, access, or the volume or nature of the goods, must be notified to us as early as possible and may result in an adjusted quotation or additional charges.
Customer Responsibilities
You are responsible for ensuring that:
The information you provide at quotation and booking stage is accurate, complete and not misleading.
Suitable parking is available for our vehicle at both collection and delivery locations, and that any required permits or permissions are in place prior to our arrival.
There is safe and reasonable access to the property and to all items to be moved, including internal access such as stairways, corridors and lifts.
Items to be moved are properly packed, secured and prepared for transport, unless we have agreed to provide packing services.
Any items that are fragile, delicate, unusually heavy, high in value or needing special handling are clearly identified to us in advance.
You or your appointed representative are present at both collection and delivery to supervise, provide instructions and check that all goods are loaded and unloaded as required.
Quotations and Pricing
Our quotations may be given as a fixed price, an hourly rate, or a combination of both, depending on the nature of the job. Unless otherwise stated, quotations are valid for a specified period from the date given and are based on normal access conditions and the details you have supplied.
We reserve the right to adjust our price or make additional charges if:
The work is not completed within the estimated time due to circumstances beyond our control.
There are delays caused by you, your agents or third parties at either address.
Access is significantly worse than described, for example additional stairs, long carrying distances, or restrictions on vehicle size.
Additional items are added to the move which were not included in the original quotation.
Parking fees, congestion charges, tolls or similar charges are incurred in connection with the services.
Payments and Charges
Unless otherwise agreed in writing, payment terms are as follows:
For smaller moves or hourly rate bookings, payment is due in full immediately upon completion of the job on the same day.
For larger or fixed price moves, a deposit may be required to secure the booking, with the balance payable on completion of the work.
Payment must be made using a method we accept at the time of service. We do not accept responsibility for any delays caused by failed or incomplete payments.
If payment is not made in accordance with these Terms and Conditions, we may refuse to carry out or complete the services, and we may charge interest on overdue amounts at the statutory rate until payment is received in full. You will be responsible for any reasonable costs we incur in recovering overdue payments.
Cancellations and Amendments
If you need to cancel or amend your booking, you must notify us as soon as possible. Our cancellation terms are as follows:
Where you cancel your booking more than 48 hours before the scheduled start time, any deposit paid may be refundable at our discretion, less any reasonable administrative costs.
Where you cancel 24 to 48 hours before the scheduled start time, we may charge a cancellation fee of up to 50 percent of the quoted price or minimum charge.
Where you cancel less than 24 hours before the scheduled start time, or fail to be present when we arrive, we reserve the right to charge up to 100 percent of the quoted price or minimum charge.
Amendments that materially change the scope of work, such as additional addresses, significantly more items, or different dates and times, may be treated as a new booking and priced accordingly. We will try to accommodate changes but cannot guarantee availability for revised dates or times.
Delays and Access Issues
We will make reasonable efforts to arrive at the agreed time, but times are estimates only, and we are not liable for delays caused by traffic, roadworks, accidents, weather, vehicle breakdowns, or other circumstances beyond our reasonable control.
If we are delayed in reaching you, we will aim to notify you as soon as practically possible. If you cause or contribute to delays, for example by not being ready when we arrive or by failing to provide adequate access, we may charge for waiting time at our standard hourly rate.
Exclusions and Prohibited Goods
Unless we have agreed in writing, we will not carry any of the following:
Explosives, firearms, weapons or ammunition.
Combustible, flammable, corrosive or hazardous materials, including gas cylinders, fuels, paints, chemicals and similar substances.
Perishable goods including food that requires refrigeration.
Animals, livestock or live plants that may be damaged or cause damage in transit.
Cash, precious metals, jewellery, securities or other high value items.
Any items whose possession or transportation would be unlawful.
If you submit prohibited goods without our knowledge, you will be responsible for any loss, damage, fines or costs that result, and we may dispose of such items without notice.
Waste and Disposal Regulations
Man with Van Gants Hill operates in accordance with relevant UK waste and environmental regulations. We are not a general waste disposal company and do not remove domestic refuse, construction waste, or hazardous materials unless expressly agreed and compliant with applicable laws.
Where we agree to remove or dispose of unwanted items, this will be clearly specified as part of the services and may incur additional charges to cover disposal fees and handling. We will only dispose of items at licensed facilities or via legitimate channels, and we reserve the right to refuse removal of any items we reasonably believe to be unlawful, unsafe or in breach of environmental regulations.
You must not ask us to dispose of items in any way that would breach local or national waste legislation. You remain responsible for any unlawful or improper disposal that you instruct or attempt to instruct, and you will indemnify us for any penalties, losses or costs arising from such requests.
Liability for Loss or Damage
We will exercise reasonable care and skill in providing our services. Our liability for loss of or damage to goods is subject to the limitations set out in this section.
We are not liable for:
Loss or damage arising from your failure to adequately pack or protect goods, unless we have provided the packing services.
Loss or damage to fragile items such as glass, china, electronics or ornaments where these have not been separately and securely packed.
Loss or damage caused by defects in the goods, including inherent vice, wear and tear, or pre-existing damage.
Loss of or damage to valuables, money, documents or other items which we have excluded from our services.
Any indirect or consequential loss, including loss of profits, loss of business, loss of use or any other economic loss.
Our total liability in respect of any claim, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable amount relative to the value of the goods and the fees charged for the services, unless a higher limit is agreed in writing prior to commencement of the job.
You must inspect the goods as soon as possible on delivery. Any visible loss or damage must be notified to us at the time of delivery or within a reasonable period thereafter, and in any event not later than 48 hours from completion of the services. We may require evidence of damage, including photographs and details of the items affected, before considering any claim.
Insurance
We maintain appropriate insurance in connection with the normal operation of a man and van service. This does not automatically cover every type of loss, nor does it replace the need for you to maintain your own household, contents or business insurance as appropriate. If you require additional protection for particularly valuable items, you should discuss this with us in advance so that we can consider suitable arrangements.
Customer Conduct and Health and Safety
We expect all customers to treat our staff with courtesy and respect. We reserve the right to withdraw our services and leave the site if our staff are subjected to abusive, threatening or unsafe behaviour, and in such circumstances you may still be liable for charges.
For health and safety reasons, you must not obstruct our work or enter the vehicle during loading or unloading unless expressly permitted by our staff. We may refuse to carry out any task that we reasonably believe to be unsafe or likely to cause injury or damage.
Force Majeure
We will not be liable for any failure or delay in performing our obligations where this is due to events or circumstances beyond our reasonable control, including but not limited to extreme weather, natural disasters, strikes, road closures, public emergencies, or failure of third party services. In such cases, we may reschedule the services or cancel the booking without liability, other than to refund any amounts paid for services not provided.
Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we have an opportunity to resolve it. Most concerns can be addressed informally on the day or shortly afterwards. Where a formal complaint is made, we will review the matter and respond within a reasonable period, setting out any proposed resolution.
Both parties agree to attempt to resolve disputes in good faith before considering legal proceedings. This does not affect your statutory rights.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of our services.
General Provisions
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.
No variation of these Terms and Conditions shall be effective unless it is in writing and agreed by both you and us. Our failure or delay in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and Man with Van Gants Hill in relation to the services, and supersede any previous agreements, understandings or arrangements, whether oral or written.
